MVision allows to collect, store and provide metric data with system information about user devices. It also enables to mass update cable boxes and install firmware or apps on them.

It’s that simple: MVision tech support provides control over user devices and allows to set parameters in them based on the received report data from the monitoring system.

Settings management

• Firmware updates
• Mass app update/deletion
• Mass change of settings
• Mass command execution
  – User data clean-up
  – Reboot of a device
  – Cache flush

The list of supported devices and metrics for every device is available at the knowledge database.

Metrics

• The use of RAM
• General CPU load
• CPU temperature
• Error counter
  – cc-errors;
  – rtp-errors;
  – decoded-errors.

The list of supported devices and metrics for every device is available at the knowledge database.

System information collection

• Network settings and MAC
• Device type
• Manufacturer
• Memory use
• Firmware and OS versions
• Device usage time
• The list of installed apps:
  – app id;
  – version;
  – name.

The list of supported devices and metrics for every device is available at the knowledge database.

Special features

The Back-end part is integrated with Smarty, but at the same time exclusion of the Middleware is also possible. The server stores and processes all incoming information, creates graphs and analyzes errors. It also sends error notifications to tech support via email.

Real business case

Tech support received a request from a user stating that there’s a green line across the screen on one of the channels – an artifact that appeared out of nowhere. The problem occurred simultaneously on all user devices. We managed to make a mass update and solve the problem quickly because all the devices were connected to the monitoring system.

Additional materials

• MVision Product Knowledge Base